Refund policy

At NOORÉ by HAJRA, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.

Returns

We accept returns within 7 days of delivery if the item is unused, unworn and in its original condition.

To be eligible for a return:

  • The item must be unworn, unwashed and free from perfume, makeup, stains or any other marks.
  • The item must be returned with its original tags and packaging where applicable.
  • The item must be in the same condition in which it was received.
  • Proof of purchase/order details must be provided.

Please contact us via WhatsApp or email within 7 days of receiving your order to request a return.

Non-Returnable Items

For hygiene and quality-control reasons, we do not accept returns on:

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items with makeup, perfume, stains, pet hair or other signs of use.
  • Sale or clearance items, unless the item arrived damaged or incorrect.
  • Custom-made, personalised or specially altered items, unless they are defective or incorrect.

Incorrect or Damaged Items

Please inspect your order when you receive it. If you receive the wrong item or your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

If the issue is confirmed to be our error, we will arrange an appropriate solution, which may include a replacement, exchange or refund.

Change of Mind

If you change your mind about your purchase, return shipping costs are the customer’s responsibility.

The original delivery fee is non-refundable unless the return is due to an error on our part or the item arrived damaged or incorrect.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method used for the order.

Please allow reasonable processing time for your bank or payment provider to reflect the refund.

Exchanges

If you would like to exchange an item for another size or available item, please contact us within 7 days of delivery. Exchanges are subject to availability.

Any additional delivery costs associated with an exchange may be the customer’s responsibility.

Important

Please check the measurements, sizing information and product description carefully before placing your order. If you are unsure about sizing, you are welcome to contact us before purchasing and we will be happy to assist.

By placing an order with NOORÉ by HAJRA, you acknowledge and agree to the terms of this Return & Refund Policy.

NOORÉ by HAJRA
Where Elegance Meets Modesty