Terms of service
Welcome to NOORÉ by HAJRA. These Terms of Service govern your use of our website and your purchase of products from NOORÉ by HAJRA.
By accessing our website, browsing our products or placing an order, you agree to these Terms of Service.
1. About NOORÉ by HAJRA
NOORÉ by HAJRA is a modest fashion brand offering clothing and accessories through our online store.
2. Products and Product Information
We make every effort to ensure that product descriptions, photographs, colours, measurements, sizes and prices displayed on our website are accurate.
Colours may appear slightly different depending on your device or screen settings.
Customers are responsible for reviewing product descriptions, measurements and sizing information before placing an order. If you are unsure about sizing, please contact us before purchasing.
Product availability may change without notice.
3. Prices and Payments
All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.
Prices may be changed at any time. A price change will not affect an order that has already been accepted and confirmed.
Payment must be successfully received before an order can be processed.
4. Orders
When you place an order, you are requesting to purchase the selected products.
We will process your order once payment has been successfully received.
We reserve the right to cancel or decline an order where, for example:
- A product is unavailable.
- There is an obvious pricing or product information error.
- Fraudulent or unauthorised activity is suspected.
- We are unable to fulfil the order for reasons beyond our reasonable control.
If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.
5. Order Processing and Delivery
Orders are generally processed within 3 working days, unless otherwise stated on the product page or communicated to the customer.
Orders are shipped on Monday, Wednesday and Friday.
Delivery times depend on the selected courier and delivery location. Courier delays, public holidays, weather and other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing complete and accurate delivery information.
For urgent orders, please contact us before placing your order to confirm whether the requested timeframe can be accommodated. We cannot guarantee urgent delivery.
6. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled according to our Return & Refund Policy.
Nothing in these Terms of Service or our Return & Refund Policy is intended to limit any rights you may have under applicable South African consumer-protection law.
7. Custom or Specially Prepared Orders
Where an item is custom-made, personalised or specially altered according to a customer’s requirements, the applicable conditions will be communicated to the customer before the order is confirmed.
Any rights that cannot legally be excluded under applicable law remain unaffected.
8. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with or damage the website.
- Attempt to gain unauthorised access to our systems or customer information.
- Copy or use our content, branding or images without permission.
- Submit false or misleading information.
9. Intellectual Property
All NOORÉ by HAJRA branding, logos, photographs, product descriptions, graphics, designs, text and other original content belong to NOORÉ by HAJRA or are used with permission.
You may not reproduce, copy, modify, distribute or commercially use our content without permission.
10. Third-Party Services
Our store may use third-party services such as Shopify, payment providers, courier companies and other service providers.
These services may have their own terms and policies.
11. Website Availability
We aim to keep our website available and operating properly. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.
12. Limitation of Liability
To the extent permitted by applicable law, NOORÉ by HAJRA will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, technical failures, incorrect information supplied by customers or other unforeseen circumstances.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
13. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
14. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa, subject to applicable consumer-protection rights and laws.
15. Contact Us
NOORÉ by HAJRA
Phone/WhatsApp: +27 67 139 4035
Email: noorebyhajra@gmail.com
Address: Hatfield, Pretoria, Gauteng, 0083, South Africa
Where Elegance Meets Modesty